Vineyards of the Surrey Hills
Privacy Policy
This policy was last updated on 10th March 2023
Scope and Objective of the Policy
Vineyards of the Surrey Hills Ltd. ("We" “Our”) are committed to protecting and respecting the privacy of all of our customers. We understand that you care about how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our Policy on Data Privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Personal data means any information that identifies you or could be used to identify you and which is submitted to and/or collected, in this instance, by Our websites. Examples of personal data include, but are not limited to your name, your postal address, your email address and your telephone number.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Vineyards of the Surrey Hills Ltd., c/o Albury Vineyard, Silent Pool, Shere Road, Albury, GU5 9BW.
Our Focus and Approach
1) Information we may collect from you
We collect the following data about you:
Information that you provide by filling in forms on our website www.surreyhillsvineyards.co.uk (our site) or by filling in paper copy sign-up forms at a member vineyard barn or external events. This includes information provided at the time of registering to use our site, subscribing to our service, ordering our products, posting material or requesting further services.
We may also ask you for information if you enter a competition or promotion sponsored by Vineyards of the Surrey Hills or report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
We may keep details of transactions you carry out through our site and of the fulfilment of your enquiries.
In general, we will only store your personal information for as long as it is needed to fulfil the purposes for which it was collected, subject to applicable data retention periods imposed upon us by applicable law.
2) IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
to estimate our audience size and usage pattern
to store information about your preferences, and so allow us to customise our site according to your individual interests
to speed up your searches
to recognise you when you return to our site.
You may refuse to accept some cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, you should be aware that, if you select this setting, you may be unable to access certain parts of our site and in some instances unable to proceed with the ordering of the products provided by us. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
3) Where we store your personal data
We use third party companies to communicate with you and to process orders. Therefore, the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by employees operating outside the EEA who work for us. Such employees may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. If you believe, or reasonably suspect, that your password is known to someone else, you should immediately inform us so that we can take the appropriate action.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use our best endeavours and strict procedures and security features to try to prevent unauthorised access.
4) Uses made of the information
We use information held about you in the following ways:
to ensure that content from our site is presented in the most effective manner for you and for your computer
to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
to carry out our obligations arising from any contracts entered into between you and us and to enable us to provide you with the best service possible
to allow you to participate in interactive features of our service, when you choose to do so
to provide access to privileged and/or restricted areas of our site and to provide you with additional information relevant to you
to notify you about changes to our service, and to monitor and improve our site.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, post or telephone.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale made to you.
If you are a new customer, and where we permit selected third parties to use your data, we, or they, will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you can unsubscribe at any time, or email us at surreyhillsvineyards@gmail.com
5) Third party advertising
The advertisements that appear on our site are delivered to you, on our behalf, by our web advertising partners. Information about your visits to our site, such as the number of times you have viewed an advertisement (but NOT your name, address or other personal details) is used to serve such third party advertisements. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
6) Disclosures of your information
We may disclose your personal information to third parties on the following basis:
if it is necessary to do so in order to adequately provide the services to you
in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
if We, or substantially all of Our assets are, acquired by a third party, in which case personal data held by it about its customers may be one of the transferred assets
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of business and other agreements; or to protect the rights, property, or safety of Vineyards of the Surrey Hills, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
7) Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will only use your data for such purposes if you have consented for us to do so, e.g. by signing up to our newsletter on our website. You can exercise your right to cease such processing by unsubscribing at any time. You can also exercise the right at any time by contacting us at:
Vineyards of the Surrey Hills c/o Albury Vineyard Ltd., Silent Pool, Shere Road, Albury, Surrey GU5 9BW; or surreyhillsvineyards@gmail.com
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
8) Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
9) Changes to our Policy
Any changes we may make to our data privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail, but you should also regularly check this page for any changes.
10) Data protection registration
In the UK, we operate, and are registered, in accordance with the applicable data protection legislation.
11) Opt-out
In accordance with new laws surrounding the EU General Data Protection Regulation, we will only contact you if you have 'opted in' and consented for us to do so, or if you have entered into a legal contract with us by purchasing something from us, in which case we need to collect, store and process your data in order to fulfil your order. You always have the right to unsubscribe from our newsletter and marketing, and you can do this by following the link in the newsletter, or by sending an email requesting to unsubscribe to surreyhillsvineyards@gmail.com
12) Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: Vineyards of the Surrey Hills c/o Albury Vineyard Ltd., Silent Pool, Shere Road, Albury, Surrey GU5 9BW OR surreyhillsvineyards@gmail.com